Frequently asked questions

Just a few minutes and a phone camera. The quiz and scan take about 3 minutes.

It maps your photos against a recognized clinical hair-loss scale. It is a preliminary visual estimate, not a medical diagnosis.

No. You can run the analysis first, then create an account when you want to save your baseline and track progress.

Yes, your plan can be revisited as your scalp and needs change.

Hair growth cycles are slow. Most regimens are evaluated over months, not weeks.

Some users notice a temporary increase in shedding in the first weeks as follicles reset their growth cycle. This is expected and typically settles.

Every active is a well-studied compound for pattern hair loss. Formula and claim information is subject to regulatory review.

Treatment strength and eligibility are determined by approved recommendation criteria, never by a score alone. Some strengths require an eligibility review before they ship.

Talk to your doctor first. Consult a physician before starting, changing, or stopping any treatment.

Programs renew automatically at the end of the term you select, at the then-current price, unless you cancel before the renewal date.

Unopened, unused products in their original packaging can be returned within 30 days of delivery.

Orders are usually prepared for dispatch within 2 to 5 business days. Programs needing an eligibility review ship once that review completes.